Get informed about our shipping policies.
PACKAGING – Orders will be packaged and shipped within 1-3 days after your purchase.
DELIVERY TIME – In general, products arrive within 10-14 days after placing an order. Please note that delivery times are estimates and not guarantees.
POSTAL SERVICE – We mostly work with USPS (Int.) and other reliable shipping companies qualified for international shipping.
CUSTOMS - In rare (exceptional) cases customs fees might be applicable. This usually depends on your shipping adress. The costs in such a case are generally between $10-$25 and are not covered by Chronodos.
LOCATION – All orders are shipped from the location they are made. Depending on the product this could mean: Naples, St. Petersburg, Moscow, Tallinn, New York or Miami.
RESPONSIBILITY – Please note that as of this time Chronodos does not assume any responbility for any items delayed, lost, or damaged during transit. Should this happen (it never has) please send an email to: email@example.com.
Get informed about our returns & refund policies.
CUSTOMER CARE – We want you to be completely happy with your order and customer care is our main priority.
RETURNS – If you are not satisfied with your purchase please contact us within 3 business days after receiving your order.
REFUNDS – We use a 15 day return & refund policy for every customer. This means you can return an item and receive a refund up to 15 days after you have received your order.
SHIPPING COSTS – You can return the items (in original condition) via international mail. Please note that shipping fees for returning an item will be your responsibility.
WARRANTY - Please note that warranty does not cover: (1) the life of the battery, (2) wear and tear and aging (e.g. scratched crystal; alteration of the color and/or material of non metallic straps and chains, such as leather, textile, rubber; peeling of the plating, (3) any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks dents, crushing, broken crystal, etc.). Warranties vary depending on the items you purchase and ranges from 1 month to 12 months.
CONTACT – Please contact us if you have any questions concerning returns, refunds, warranties, and return shipping.